Refund Policy

1. General Refund Eligibility

To qualify for a refund, the following conditions must be met:

  1. The product was purchased directly from [Your Company Name] (either through our official website, authorized app, or store).
  2. A refund request is submitted within the applicable timeframe (see Section 2).
  3. The product is unused, unworn, unwashed, and returned in its original packaging with all tags, labels, and accessories intact.
  4. A valid proof of purchase (receipt, invoice, or order number) is provided.

Refund requests that fail to meet these requirements may not be approved.

2. Time Frame for Refund Requests

  • Standard Returns: Customers may request a refund within 7–14 days of delivery, depending on the product and region.
  • Defective/Damaged Items: Claims must be filed within 48 hours of delivery, along with photographic or video evidence of the defect or damage.
  • Non-Returnable Items: Certain products, including intimate wear, undergarments, swimwear, cosmetics, personalized/custom-made products, perishable goods, and clearance/final sale items, are not eligible for refunds unless defective.

3. Non-Refundable Items

The following products and services are not eligible for refund under any circumstances:

  • Gift cards, store credit, or promotional vouchers.
  • Personalized or custom-designed products.
  • Hygiene-sensitive items (intimate wear, lingerie, undergarments, swimwear).
  • Digital downloads, e-gift cards, or subscription-based services once activated.
  • Items purchased during flash sales, final clearance, or promotional offers marked as “non-refundable.”

4. Refund Request Process

If you wish to request a refund:

  1. Contact our Customer Support Team at [Insert Email/Phone] with your order details.
  2. Clearly state whether you want a refund, return, or exchange.
  3. Provide proof of purchase and supporting evidence (e.g., photos for damaged products).
  4. Wait for confirmation and return instructions from our support team.
  5. Ship the product back to us within the timeframe specified.

Refunds will only be issued once the returned product is received, inspected, and approved by our quality assurance team.

5. Condition of Returned Products

To be eligible for a full refund:

  • Clothing and shoes must be unworn, unwashed, and free from stains, odors, or damage.
  • Items must be returned with their original tags, packaging, and accessories.
  • Electronics (if applicable) must be returned with original chargers, cables, and manuals.
  • Products showing signs of use, alteration, or damage caused by the customer will not be accepted.

If products are returned in unsatisfactory condition, we may issue a partial refund or decline the request.

6. Refund Methods

Refunds are processed using the same payment method used at the time of purchase:

  • Credit/Debit Card Purchases: Refunds will be credited back to the same card.
  • Digital Wallets/UPI: Refunds will be returned to the same account or wallet.
  • Cash on Delivery (COD): Refunds will be processed through store credit or bank transfer after verifying account details.
  • Gift Cards/Store Credit: Refunds for items purchased with gift cards will be reissued as store credit.

Refund processing times typically take 5–10 business days, but may vary depending on banks, payment gateways, or third-party providers.

7. Exchanges Instead of Refunds

Customers may choose to exchange their product instead of requesting a refund. Exchanges are subject to:

  • Stock availability.
  • The item being of equal or lesser value.
  • Payment of any price difference if exchanging for a higher-priced product.

If an exchange cannot be completed due to stock unavailability, a refund or store credit will be issued.

8. Shipping Costs for Returns

  • Customers are responsible for return shipping fees unless the product is defective or incorrect.
  • We recommend using a trackable shipping method to ensure safe delivery of returns.
  • Original shipping fees paid at the time of purchase are non-refundable, except when required by law or in cases of defective/damaged products.

9. Partial Refunds

In certain cases, we may issue partial refunds, including:

  • Items returned with missing packaging, tags, or accessories.
  • Products that show signs of minimal use but are still in returnable condition.
  • Orders purchased with discounts, coupons, or promotional codes.

10. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item:

  1. Report the issue within 48 hours of delivery.
  2. Provide photos/videos of the defect, packaging, and shipping label.
  3. Upon verification, we will arrange a replacement, exchange, or full refund.

We reserve the right to reject claims if adequate proof is not provided.

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